Oxnard • Torrance • Costa Mesa • San Diego
Truckee • Burlingame • Los Gatos • Santa Rosa • Dublin

Field Service "Servicing What We Sell"

Our product selection process demands that each product pass stringent requisites before being authorized and added to our product portfolio. We get it, our products are an extension of us. We mandate that our Manufacturer partner have similar core values to ours and this test plays a significant role in passing our requirements. Our beliefs are a product is only as good as the company that stands behind it. Our mission on every sale is simple; "Keep Customers For Life". Speed in solving service issues is a huge factor in satisfying the end user.serviceman 2nd-tools-bag Therefore, each partner in the distribution channel has a role in the process. We honor the importance of after sales service and consider it an foreseeable component of the sales process. Responsive after sale service is taken seriously and a quantifiable element to our business growth and success.

Most successful companies have one thing in common, incredible customer service. We go out of our way to make the customer feel appreciated, understood, and cared for. The end result is simple but powerful. A happy customer and repeat buisness!

FIELD SERVICE INQUIRY CONTACTS:

  • Contact your local ABSi Sales Consultant using the Contacts Tab
  • Contact Brian Bunch, ABSi Service Manager 530-782-2482 Contacts Tab
  • Contact Ceci Ruiz, Customer Service Coordinator 805-382-2028 This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Contact us toll free at 888-442-9422 (24hrs)
  • Contact a ABSi Employee under the Contacts Tab
  • Contact Vice President Scott Thurber at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Contact President Chris Cole at This email address is being protected from spambots. You need JavaScript enabled to view it.

 SERVICE REQUEST (SR) PROCEDURE FOR CLAIM:

In order to initiate a field service claim for defective product a completed Field Service Request Form must be filled out and sent to ABSi, or the corresponding information can be provided to your ABSi sales representative. To process expeditiously, the SR form should be sent via email and include as much detail as possible including photos. The following is the procedure for properly submitting a Field Service Request Form and the sequence of events that will transpire once it is received by ABSi:

  • All required information must be transmitted to an ABSi associate and received
  • The Field Service Request Form must be completed and filled out properly. The more information and detail provided to include photos the easier and faster it will be to provide resolution of the issue.
  • Once received completed, the SR will be submitted to the Manufacturer for processing and scheduling.
  • Once processed by the Manufacturer, your ABSi contact will inform you of the service date and details.
JELD-WEN SERVICE: To expedite JELD-WEN Non-Warranty Service, or Parts Request, click on the JELD-WEN Service link to fill out a electronic Service Claim. Complete the form to begin the process of submitting a warranty (Vinyl/Aluminum only) or non-warranty service request to JELD-WEN. After completing the form, you will be contacted by a customer service representative within 1 business day. Fill out this form as completely and accurately as possible. Fields marked (*) are required. All JELD-WEN Vinyl & Aluminum products sold in California require this form be filled out. Wood Window Products out of warranty also require this form to be filled out. Wood Window & Door products sold in California and under warranty, purchased through ABSi, may be run directly through ABSi. Please contact us for assistance.  
 
Manufacturer Service Report Links & Forms:

Happy Clients & Vendors

Testimonial by Scott Gates

Over the past 5 years our company has grown over 800%. Many people often ask how it was possible to grow so fast, and I often remind them the answer is quite simple. Partner with the best possible dealers and service them like crazy to produce extraordinary results. Associated Building Supply is one of those dealers. Chris Cole and Scott Thurber are two of the best leaders in the entire window industry. Their integrity and passionate pursuit of the best possible customer experience have helped them distinguish themselves from a crowded field. They hire highly intelligent sales people, build beautiful showrooms, and work like crazy to ensure every customer loves the products they supply them. As a result, their business has exploded and the awards and accolades coming their way seem to never stop. We are so proud to work with them, and give them our highest recommendation. No dealer is more committed to fairness, excellence, and innovation. Choose ABS. You will not be disappointed!

Scott Gates [Review on Houzz]

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Oxnard • Torrance • Costa Mesa • San Diego • Truckee • Burlingame • Los Gatos • Santa Rosa • Dublin