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Field Service "Servicing What We Sell"

Our product selection process demands that each product pass stringent requisites before being authorized and added to our product portfolio. We get it, our products are an extension of us. We mandate that our Manufacturer partner have similar core values to ours and this test plays a significant role in passing our requirements. Our beliefs are a product is only as good as the company that stands behind it. Our mission on every sale is simple; "Keep Customers For Life". Speed in solving service issues is a huge factor in satisfying the end user.serviceman 2nd-tools-bag Therefore, each partner in the distribution channel has a role in the process. We honor the importance of after sales service and consider it an foreseeable component of the sales process. Responsive after sale service is taken seriously and a quantifiable element to our business growth and success.

Most successful companies have one thing in common, incredible customer service. We go out of our way to make the customer feel appreciated, understood, and cared for. The end result is simple but powerful. A happy customer and repeat buisness!


  • Contact your local ABSi Sales Consultant using the Contacts Tab
  • Contact Brian Bunch, ABSi Service Manager 530-782-2482 Contacts Tab
  • Contact Ceci Ruiz, Customer Service Coordinator 805-382-2028 This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Contact us toll free at 888-442-9422 (24hrs)
  • Contact a ABSi Employee under the Contacts Tab
  • Contact Vice President Scott Thurber at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Contact President Chris Cole at This email address is being protected from spambots. You need JavaScript enabled to view it.


In order to initiate a field service claim for defective product a completed Field Service Request Form must be filled out and sent to ABSi, or the corresponding information can be provided to your ABSi sales representative. To process expeditiously, the SR form should be sent via email and include as much detail as possible including photos. The following is the procedure for properly submitting a Field Service Request Form and the sequence of events that will transpire once it is received by ABSi:

  • All required information must be transmitted to an ABSi associate and received
  • The Field Service Request Form must be completed and filled out properly. The more information and detail provided to include photos the easier and faster it will be to provide resolution of the issue.
  • Once received completed, the SR will be submitted to the Manufacturer for processing and scheduling.
  • Once processed by the Manufacturer, your ABSi contact will inform you of the service date and details.
JELD-WEN SERVICE: To expedite JELD-WEN Non-Warranty Service, or Parts Request, click on the JELD-WEN Service link to fill out a electronic Service Claim. Complete the form to begin the process of submitting a warranty (Vinyl/Aluminum only) or non-warranty service request to JELD-WEN. After completing the form, you will be contacted by a customer service representative within 1 business day. Fill out this form as completely and accurately as possible. Fields marked (*) are required. All JELD-WEN Vinyl & Aluminum products sold in California require this form be filled out. Wood Window Products out of warranty also require this form to be filled out. Wood Window & Door products sold in California and under warranty, purchased through ABSi, may be run directly through ABSi. Please contact us for assistance.  
Manufacturer Service Report Links & Forms:

ABSi News

Happy Clients & Vendors

Testimonial - Joseph F. Gorney Architect

I am writing this email to comment on ABSi Sales Consultant Allen Musser’s professionalism. Allen has worked with an important client of mine over the past two years and his involvement has been outstanding. From the initial meeting at the showroom with the client (on a Saturday when they were normally closed) through the intricacies of ordering, his participation in the delivery, and follow up on site with dealing with missing parts or issues with the manufacturer, Allen has been there helping. Unfortunately, we have has some issues with the Western Window product. Allen has been at every meeting and involved with all aspects of the evaluation and repair. He was even working with the technicians from Western during the repairs. I have never, in almost 30 years as an Architect and years in the construction field before that, worked with a better salesperson in any area of construction.

Joseph F. Gorny
Gorny & Associates Architecture
1375 Locust Street, Suite 205
Walnut Creek, CA 94596
Office 925.939.0183

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